> For the complete documentation index, see [llms.txt](https://manual.gnrx.com.br/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://manual.gnrx.com.br/gnrx-gestao-de-treinamentos-manual/turmas/responder-duvidas.md).

# Responder as dúvidas dos alunos

Responda as perguntas dos alunos sobre os cursos do EAD.

**Para que serve:** responder as perguntas dos alunos sobre os cursos do Portal do aluno e do EAD. A conversa é privada e fica guardada como evidência do canal de dúvidas da NR-1.

{% hint style="info" %}
**Quem pode fazer:** Supervisor, Gestor ou Administrador, com a permissão de gerenciar o conteúdo do EAD.
{% endhint %}

## Antes de começar

* Nada a preparar.

## Passo a passo

{% stepper %}
{% step %}

### Abra as dúvidas

Clique em **Turmas › Dúvidas dos alunos**. Filtre por **Situação**, **Curso** (**Todos os cursos**) ou pela **Busca** (colaborador ou texto). Clique numa dúvida da lista.

<figure><img src="https://94006990-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2I4kdDYO0FmnFuCtzzRR%2Fuploads%2Fgit-blob-bf73f542892be5614e629195dd2bf8ee63463fee%2Fduvidas-lista-01.png?alt=media" alt="Tela Dúvidas dos alunos com a lista de dúvidas e a conversa aberta ao lado"><figcaption><p>Dúvidas dos alunos</p></figcaption></figure>
{% endstep %}

{% step %}

### Responda

Escreva em **Escreva a resposta para o aluno** e clique em **Responder**. Aparece "Resposta enviada. O aluno recebe um aviso no app.".
{% endstep %}

{% step %}

### Encerre (se resolveu)

Clique em **Encerrar**. Aparece "Dúvida encerrada.".
{% endstep %}
{% endstepper %}

## Dúvidas comuns

<details>

<summary>A dúvida encerrada pode voltar?</summary>

Pode. O aluno ainda pode escrever de novo, e a dúvida reabre.

</details>

<details>

<summary>Apareceu "Caixa vazia".</summary>

Nenhuma dúvida esperando resposta.

</details>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://manual.gnrx.com.br/gnrx-gestao-de-treinamentos-manual/turmas/responder-duvidas.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.